Refund & Return Policy – Surpriso

At surpriso, we are committed to providing quality products and a reliable shopping experience. Please review our policy carefully before placing an order.

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💸 Refund Policy

We offer refunds only in valid cases. A refund will be applicable if:

• The product is damaged

• You receive a wrong item

• The product is defective

Refund Details:

• Refunds are processed within 3–5 working days after approval

• Refunds are issued via JazzCash, EasyPaisa, or Bank Transfer

• Delivery charges are non-refundable

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🔁 Replacement / Exchange Policy

We offer replacement or exchange only in the following cases:

• Faulty or defective product

• Damaged item received

• Wrong product delivered

Conditions:

• Customer must contact us within 7 days of delivery

• Product must be unused and in original packaging

• Replacement will be processed after verification and approval

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📦 Mandatory Requirements (Very Important)

To process any claim, the following proofs are required:

• ✔ Clear parcel opening video (continuous, no cuts)

• ✔ Original courier slip (airway bill)

• ✔ Order proof / invoice

⚠️ Claims without these proofs may be rejected.

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🚫 Non-Returnable / Non-Refundable Cases

We do not accept returns or replacements in the following situations:

• Product used or damaged by customer

• Missing parts or packaging

• Change of mind (product not liked)

• Personal care / hygiene items

• Discounted or sale items

• Claims made after 7 days

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🚚 Shipping & COD Policy

• We offer Cash on Delivery (COD) across Pakistan

• Delivery time: 3–5 working days

• Orders are confirmed via call or WhatsApp before dispatch

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🛒 How to Request a Refund or Replacement

1. Contact us within 7 days of delivery

2. Share your order number and issue details

3. Provide parcel opening video

4. Our team will review and verify

5. After approval, your request will be processed

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📩 Contact Us

📧 Email: surpriso.pk@gmail.com
📱 WhatsApp: 0312-6761876

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⚠️ Important Notice

By placing an order on Deals Nova, you agree to this Refund & Replacement Policy.