Shipping Policy – surpriso
Last Updated: May 04 , 2026

At surpriso, we are committed to delivering your orders quickly, safely, and reliably across Pakistan. Please read our shipping policy carefully before placing an order.

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📦 Order Processing

• All orders are processed after confirmation via phone call or WhatsApp

• Orders are typically dispatched within 1–2 business days

• Orders placed on weekends or public holidays may experience slight delays

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🚚 Delivery Time

• Standard delivery time: 3–5 business days

• Remote or less accessible areas: 5–7 business days

Please note:

• Delivery timelines are estimates only

• Delays may occur due to courier issues, weather conditions, or unforeseen circumstances

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💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

• Payment must be made in full at the time of delivery

• Please ensure availability to receive your order

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💰 Shipping Charges

• Shipping charges are clearly displayed at checkout or on product pages

• All shipping charges are non-refundable, including in case of returns

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🌍 Shipping Coverage

We deliver nationwide across Pakistan.

However:

• Some remote areas may have limited courier service

• Delivery time may vary depending on location

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📦 Order Inspection & Issues

We strongly recommend customers to:

• Inspect their parcel at the time of delivery

If you receive:

• A damaged product

• A defective item

• An incorrect order

Please contact us immediately.

All such cases will be handled according to our Refund & Replacement Policy.

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❌ Failed Deliveries

If the customer is unavailable at the time of delivery:

• Courier may attempt redelivery

• Repeated failed attempts may result in order cancellation

👉 Important:

• Fake or non-serious orders may lead to future order restrictions

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📩 Contact Information

For any shipping-related queries:

📧 Email: surpriso.pk@gmail.com
📱 WhatsApp: 0312-6761876

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✅ Acceptance of Policy

By placing an order with Deals Nova, you agree to this Shipping Policy.