Terms of Service – Surpriso
Last Updated: May 04 , 2026

Welcome to Surpriso. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms.

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✅ 1. Acceptance of Terms

By using this website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please do not use our website.

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🌐 2. Use of Website

You agree to use this website only for lawful purposes.

You must not:

• Misuse or attempt to damage the website

• Interfere with its functionality

• Harm other users or the platform

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🛍️ 3. Products & Information

We strive to ensure all product details, images, and prices are accurate.

However:

• Slight variations may occur

• Information may contain minor errors

• Prices and availability may change without prior notice

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📦 4. Orders & Confirmation

• All orders are subject to availability

• Orders may be confirmed via call or WhatsApp before dispatch

• We reserve the right to cancel any order due to:

  • Stock unavailability

  • Incorrect customer details

  • Suspicious or fraudulent activity

Fake or unverified orders may be rejected without notice.

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💵 5. Payment Method

We currently offer:

• Cash on Delivery (COD) across Pakistan

Payment must be made in full at the time of delivery.

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🚚 6. Shipping & Delivery

Shipping and delivery are handled according to our Shipping Policy.

Please note:

• Delivery timelines are estimates

• We are not responsible for delays caused by courier services or unforeseen circumstances

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🔁 7. Returns & Replacements

All return and replacement requests are processed according to our Refund & Replacement Policy.

Customers must:

• Follow all stated conditions

• Provide required proof (e.g. parcel opening video)

Failure to meet conditions may result in rejection of the claim.

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⚠️ 8. User Conduct

By using this website, you agree not to:

• Provide false or misleading information

• Place fake or fraudulent orders

• Engage in abusive, harmful, or illegal behavior

We reserve the right to:

• Restrict or block access

• Cancel orders

• Take necessary action against violations

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🧠 9. Intellectual Property

All content on this website, including:

• Text

• Images

• Logos

• Design

is the property of Deals Nova and may not be copied, reproduced, or used without permission.

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⚖️ 10. Limitation of Liability

Deals Nova shall not be held liable for:

• Indirect or incidental damages

• Losses resulting from delays or third-party services

• Issues beyond our reasonable control

Use of our website and products is at your own risk.

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🔒 11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

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🔄 12. Changes to Terms

We reserve the right to update these Terms at any time.

• Changes will be effective immediately upon posting

• Continued use of the website means you accept the updated Terms

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📩 13. Contact Information

📧 Email: surpriso.pk@gmail.com
📱 WhatsApp: 0312-6761876